Returns of Goods of Acceptable Quality

In accordance with Georgian law, goods of satisfactory quality purchased directly from the Take&Hike store are not subject to mandatory return or exchange for reasons related to a change of mind on the part of the buyer or an error in selecting the size, color, model, or other characteristics of the goods.

Goods of Substandard Quality

If a manufacturing defect or a discrepancy from the stated specifications is found in the product, the buyer has the right to contact the store and demand:

• replacement of the product;
• free rectification of defects;
• a proportional reduction in the price of the goods;
• A refund if the item cannot be replaced or the defects cannot be corrected within a reasonable time.

The store has the right to inspect the quality of the merchandise to confirm the presence of a manufacturing defect.

Returns of Goods of Acceptable Quality

In accordance with Georgian law, goods of satisfactory quality purchased directly from the Take&Hike store are not subject to mandatory return or exchange for reasons related to a change of mind on the part of the buyer or an error in selecting the size, color, model, or other characteristics of the goods.

Goods of Substandard Quality

If a manufacturing defect or a discrepancy from the stated specifications is found in the product, the buyer has the right to contact the store and demand:

• replacement of the product;
• free rectification of defects;
• a proportional reduction in the price of the goods;
• A refund if the item cannot be replaced or the defects cannot be corrected within a reasonable time.

The store has the right to inspect the quality of the merchandise to confirm the presence of a manufacturing defect.

Right to Cancel a Purchase

The buyer has the right to return goods of satisfactory quality without giving a reason within 14 calendar days of receiving them.
To process a return, you must:

• notify the store of your intention to return the item within 14 calendar days of receipt;
• Return the item no later than 7 calendar days after the notice is sent.

Return Policy

Returned merchandise must:

• show no signs of use, except for testing its characteristics and properties;
• maintain the product's appearance and consumer properties;
• It must be returned with all parts included, including accessories, instructions, and packaging (if available).

Refunds

After the returned merchandise has been received and inspected, the funds will be refunded to the customer no later than 14 calendar days from the date the store receives notification of the return.
The buyer is responsible for the cost of returning the goods to the seller, unless otherwise agreed by the parties.

*Procedure for Applying the Rules for Distance Sales

This section applies to sales contracts concluded remotely, including through an online store, website, social media, messaging apps, email, or by phone, without the seller and buyer being physically present at the same time.
The method of receiving the goods does not affect the status of the distance sale. If the contract was concluded remotely, the buyer’s right to cancel the contract remains in effect regardless of whether the goods were delivered by a courier service, a postal operator, or picked up by the buyer in person (self-pickup).
If a customer visited a store, examined the product, received advice from a salesperson, and decided to make a purchase directly at the store, such a purchase is not considered a distance sale, even if the subsequent order placement or payment was made using means of distance communication.

Returns and exchanges do not apply to:

• goods custom-made to the customer's specifications;
• items that show signs of use;
• goods that have lost their marketable appearance, consumer properties, factory labels, or original packaging;
• goods damaged after delivery to the buyer;
• Items in sealed packaging that have been opened after purchase, if a return is not possible for health or hygiene reasons (e.g., underwear, socks, drinking straws, and mouthpieces for hydration systems);
• other similar products that cannot be returned once the packaging has been opened for health or hygiene reasons);
• perishable goods.

If a manufacturing defect or a discrepancy from the stated specifications is found in the product, the buyer has the right to contact the store and demand:

• replacement of the product with a similar product of satisfactory quality;
• free repair of product defects;
• a proportional reduction in the price of the goods;
• a refund of the amount paid if the product cannot be replaced, the defect cannot be remedied within a reasonable time, or remedying the defect or replacing the product would cause significant inconvenience to the buyer.

The store has the right to inspect the quality of the goods to determine the cause of the defect and confirm the presence of a manufacturing defect. The buyer has the right to contact the store if defects are discovered in the goods. If a defect is discovered within 6 months of the goods being transferred to the buyer, it is presumed that such a defect existed at the time of transfer, unless the store proves otherwise.Normal wear and tear of the goods, as well as damage resulting from a violation of the rules for use, storage, or care of the goods; mechanical impact; overloading; careless handling; environmental factors; or other actions by the user, do not constitute manufacturing defects and do not serve as grounds for satisfying the buyer’s claims.

For clothing and footwear, normal wear and tear includes, among other things:

• sole wear;
• loss of water-repellent properties;
• scuffs;
• pollution;
• a change in the material's color during use;
• other changes resulting from normal use of the product.

For camping gear and equipment, normal wear and tear includes, among other things:

• scratches;
• scuffs;
• pollution;
• wear and tear on individual components;
• damage resulting from exceeding the permissible loads or using the product for purposes other than those for which it was intended;
• other changes resulting from normal use of the product.
• If a manufacturing defect is confirmed, the store will, at the customer’s discretion, replace the product, repair the defect, reduce the price of the product, or issue a refund in accordance with the procedures set forth in this Policy.